Refund policy

Returns & Refunds

This policy operates alongside your rights under the Australian Consumer Law (ACL). Our policies do not limit those rights. We currently ship within Australia only.

Faulty, damaged, wrong, or not-as-described items

Please inspect your order on arrival. If anything is damaged, defective, has arrived past its best-before date, or isn't what you ordered, contact us immediately at hello@atlastea.com.au with your order number and a photo of your issue – for a major problem, a replacement or refund is your choice. This applies to all products, including tea, and we cover the cost of return postage in these cases. You don't need the original packaging, but please keep your proof of purchase.

Change of mind

Unfortunately, we cannot accept change-of-mind returns on tea or any other food product. For food-safety and hygiene reasons we can't resell items once they've left us. This doesn't affect your rights above if there's a genuine problem with the product.

For non-food items, you have 14 days from delivery to request a change-of-mind return. The item must be unopened and in its original condition, and return postage is at your cost. Change-of-mind returns may not be available on sale items or gift cards, but faulty items are covered under the section above.

How to request a return

Please email hello@atlastea.com.au with your request. We will send return instructions, including where to post it. We apologise but items sent back without an approved return can't be processed.

RETURNS ADDRESS: PO Box 4021, Warrimoo NSW 2774

Refunds

Once we have received and inspected your return, we will review and notify you of your pending refund. Approved refunds will return to your original payment method within 10 business days. If more than 15 business days have passed since approval, please contact us at hello@atlastea.com.au.